Important: This Shipping Policy outlines delivery information for Sugar Harmony purchased through theeverydaynewshub.online. RN Negocios Digitais LTDA (CNPJ: 48.911.984/0001-99) is committed to delivering your purchase promptly and securely.
1. Digital Product Delivery
Sugar Harmony is primarily a digital product delivered electronically. Here's what to expect:
- Instant Access: Immediate access upon successful payment confirmation
- Email Delivery: Access credentials and instructions sent to your purchase email
- Platform Access: Login details for Cartpanda Inc. where your product is hosted
- Download Links: Direct download links for any downloadable components
- No Shipping Costs: Digital delivery is included at no additional charge
- 24/7 Availability: Access your purchase anytime from anywhere with internet connection
2. Access Timeline
Typical delivery timeline for digital products:
- Immediate (Most Common): Access granted within 5 minutes of payment confirmation
- Payment Processing: Credit card payments are typically instant
- Bank Slip (Boleto): 1-3 business days for payment confirmation
- Bank Transfer: 1-2 business days for verification
- Delayed Access: If you don't receive access within 24 hours, contact support
3. Physical Components (If Applicable)
If Sugar Harmony includes physical materials (books, workbooks, materials), the following shipping terms apply:
- Processing Time: 1-3 business days to prepare shipment
- Domestic Shipping (Brazil): 5-15 business days depending on location
- International Shipping: 15-45 business days depending on country and customs
- Tracking Number: Provided via email once shipment is dispatched
- Shipping Carrier: Correios (Brazilian Post) or private carriers
4. Shipping Costs
Shipping fees (if applicable for physical components):
- Free Shipping: May be offered for digital-only products or promotional periods
- Calculated at Checkout: Shipping costs displayed before payment completion
- Based on Location: Fees vary by destination and weight
- Included in Price: Some packages include shipping in the total price
- International: International shipping typically costs more than domestic
5. Shipping Destinations
We ship to the following locations:
- Brazil (All States): We ship to all Brazilian states and territories
- International: Select international destinations (availability may vary)
- Restrictions: Some countries may have import restrictions on certain materials
- P.O. Boxes: We can ship to P.O. Boxes within Brazil
- Confirmation: Destination availability confirmed during checkout
6. Order Tracking
For physical shipments, you can track your order:
- Tracking Number: Sent to your email within 48 hours of shipment
- Carrier Website: Track via Correios website or carrier's tracking portal
- Status Updates: Receive notifications at key delivery milestones
- Delivery Confirmation: Signature required for delivery confirmation (for valuable items)
- Support: Contact us if tracking shows no movement for 7+ days
7. Delivery Issues
If you experience delivery problems:
- Delayed Delivery: Contact us if shipment exceeds estimated delivery time by 5 business days
- Lost Packages: Report lost packages within 30 days of estimated delivery date
- Wrong Address: If you provided incorrect address, reshipping fees may apply
- Failed Delivery Attempts: Contact your local post office if delivery attempts failed
- Customs Delays: International shipments may be delayed by customs processing
8. Damaged or Defective Items
If physical items arrive damaged:
- Inspection: Inspect packages upon receipt before signing
- Report Immediately: Contact us within 48 hours of delivery with photos of damage
- Replacement: We will replace damaged items at no additional cost
- Return Shipping: We provide prepaid return labels for damaged items
- Refund Option: Full refund available if replacement is not satisfactory
9. International Shipping
For international orders:
- Customs Fees: Import duties, taxes, and customs fees are the buyer's responsibility
- Longer Transit: International shipping takes significantly longer than domestic
- Customs Delays: Customs processing can add 1-4 weeks to delivery time
- Address Format: Ensure address is in correct format for destination country
- Contact Information: Provide valid phone number for customs/courier contact
- Refused Shipments: Shipments refused at customs will not be refunded
10. Email Delivery Issues
For digital products delivered via email:
- Check Spam: Access emails may land in spam/junk folders
- Whitelist: Add support@getsugarharmony.com to your contacts
- Correct Email: Ensure you provided the correct email address
- Resend Request: Contact support to resend access credentials
- Alternative Email: Provide alternative email if original is inaccessible
11. Failed Payment Delivery
If payment is declined or fails:
- No Access: Product access is not granted until payment is successful
- Retry Payment: Update payment information and retry
- Alternative Methods: Try a different payment method
- Bank Contact: Contact your bank if payment should have succeeded
- Support Help: Contact us if you continue experiencing payment issues
12. Multiple Items
If you purchase multiple products:
- Combined Shipping: Physical items ordered together may be combined to save on shipping
- Separate Emails: Digital products may arrive in separate access emails
- Partial Shipment: Items may ship separately if not all in stock
- Tracking: Each physical shipment receives its own tracking number
13. Address Changes
To change your shipping address:
- Before Shipment: Contact us immediately if you need to change address before shipment
- After Shipment: Address cannot be changed once package is shipped
- Courier Redirect: Contact the shipping carrier directly to attempt package redirection
- Reshipping Fee: If package returns to us due to wrong address, reshipping fees apply
14. Digital Access Troubleshooting
If you cannot access Sugar Harmony after purchase:
- Check Email: Look for access email (including spam folder)
- Login Issues: Reset password on Cartpanda Inc. if you cannot log in
- Browser: Try a different browser or clear cache/cookies
- Device: Try accessing from a different device
- Contact Support: Email support@getsugarharmony.com with your order number
15. Holiday and Peak Season Delays
During busy periods, expect delays:
- Black Friday/Cyber Monday: Processing may take 1-2 extra days
- Christmas Season: Shipping carriers experience high volume in December
- Brazilian Holidays: No processing/shipping on national holidays
- Weather Delays: Severe weather may delay shipments
- Advance Notice: We post warnings about expected delays on the website
16. Force Majeure
We are not responsible for delivery delays caused by:
- Natural disasters (floods, earthquakes, storms)
- Pandemics or public health emergencies
- Strikes or labor disputes affecting carriers
- Government restrictions or regulations
- War, terrorism, or civil unrest
- Technical failures beyond our control
17. Contact for Shipping Questions
For shipping and delivery questions:
- Email: support@getsugarharmony.com
- Subject Line: Include "Shipping Inquiry" and your order number
- Order Number: Always provide your order number for faster assistance
- Response Time: We typically respond within 24-48 hours on business days
Need Help with Your Order?
Contact us for shipping and delivery assistance:
Company: RN Negocios Digitais LTDA
CNPJ: 48.911.984/0001-99
Address: Avenida Rui Barbosa, 932, Andar Superior, Sala Anexa, Centro, Tapejara - PR, 87430-000
Phone: +55 (53) 99990-4390
Email: support@getsugarharmony.com