Return & Refund Policy

1. Our Satisfaction Guarantee

We want you to be completely satisfied with your purchase of Sugar Harmony. If you're not happy with your purchase, we offer a money-back guarantee subject to the terms outlined in this policy.

• Guarantee Period: 7 days from the date of purchase (or as specified on the product page)
• Full Refund: 100% of the purchase price will be refunded if requested within the guarantee period
• No Questions Asked: We respect your decision and will process your refund promptly
• Digital Products: Even though Sugar Harmony is a digital product with immediate access, we still honor our guarantee

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• Timeframe: Refund request must be submitted within 7 days of purchase (unless otherwise specified)
• Original Purchaser: Refunds are only available to the original purchaser (proof of purchase required)
• Valid Email: You must provide the email address used during purchase
• Reasonable Use: The product has not been abused or used in violation of our Terms of Service
• Single Refund: Only one refund per customer per product (to prevent abuse)

3. How to Request a Refund

To request a refund, follow these steps:

• Step 1: Contact our support team at support@getsugarharmony.com
• Step 2: Include your order number, purchase email, and reason for refund (optional but appreciated for feedback)
• Step 3: You will receive a confirmation email acknowledging your refund request
• Step 4: Your refund will be processed within 5-10 business days

Alternative Contact: You can also submit refund requests through Cartpanda Inc.'s customer support system if you purchased through that platform.

4. Refund Processing Time

Once your refund request is approved:

• Processing Time: 5-10 business days to process the refund
• Payment Method: Refunds are issued to the original payment method used for purchase
• Bank Processing: Allow additional 5-10 business days for the refund to appear in your account (varies by bank)
• Credit Card: Refunds to credit cards may appear as a credit on your next statement
• PayPal/Digital Wallets: Refunds typically appear within 5-7 business days

5. Refund Amount

The refund amount includes:

• Product Price: 100% of the product purchase price
• Transaction Fees: Original transaction fees are non-refundable (if any were charged separately)
• Currency Conversion: Refunds are issued in the original purchase currency
• Exchange Rate: Currency exchange rate fluctuations may affect the final amount received

6. Product Access After Refund

After a refund is processed:

• Access Revoked: Your access to Sugar Harmony and related materials will be terminated
• Login Disabled: Your account on Cartpanda Inc. for this product will be deactivated
• Downloads: Any downloaded materials should be deleted (you no longer have license to use them)
• Member Areas: Access to private member areas, groups, or communities will be removed
• Updates: You will no longer receive product updates or future bonuses

7. Exceptions and Non-Refundable Items

The following situations may not be eligible for refunds:

• After Guarantee Period: Refund requests submitted after the guarantee period has expired
• Services Rendered: Personalized consulting or services already provided
• Special Promotions: Products sold "as-is" during special sales (if explicitly stated)
• Chargebacks: If you initiate a chargeback, you forfeit the right to request a refund through our normal process
• Policy Violations: If you violated our Terms of Service or engaged in fraudulent activity
• Multiple Purchases: Only the first purchase is eligible for refund (not repeat purchases of the same product)

8. Partial Refunds

In certain situations, partial refunds may be offered:

• Late Requests: Requests submitted slightly after the guarantee period (at our discretion)
• Used Products: If significant benefit was already obtained from the product
• Bundle Purchases: If you purchased a bundle but only want to return part of it
• Damaged Goods: For physical products with minor damage

Partial refunds are granted at the sole discretion of RN Negocios Digitais LTDA.

9. Chargebacks and Disputes

Please contact us before initiating a chargeback:

• Direct Contact First: We encourage you to contact us at support@getsugarharmony.com to resolve any issues
• Chargeback Policy: If you file a chargeback, we will provide evidence of product delivery to your financial institution
• Account Termination: Chargebacks may result in permanent termination of your account and access
• Legal Action: Fraudulent chargebacks may result in legal action to recover costs and fees
• No Future Purchases: Customers who file chargebacks will be banned from making future purchases

10. Refund for Technical Issues

If you experience technical problems accessing Sugar Harmony:

• Report Issues: Contact support immediately to resolve technical problems
• Troubleshooting: We will work with you to resolve access or technical issues
• Extended Guarantee: If technical issues prevent you from using the product, we may extend the guarantee period
• Full Refund: If we cannot resolve technical issues, you are entitled to a full refund

11. Brazilian Consumer Rights (CDC)

In accordance with Brazilian Consumer Protection Code (Codigo de Defesa do Consumidor):

• 7-Day Right of Withdrawal: Brazilian customers have a 7-day right of withdrawal for distance purchases (online sales)
• No Reason Required: You may cancel within 7 days for any reason or no reason
• Full Refund: You are entitled to a full refund if you exercise this right
• Digital Products: This right applies even to digital products like Sugar Harmony

This legal right is in addition to any money-back guarantee we offer.

12. Platform-Specific Policies

If you purchased through Cartpanda Inc.:

• Platform Terms: Cartpanda Inc.'s refund policy also applies
• Platform Support: You may request refunds through Cartpanda Inc.'s support system
• Processing: Cartpanda Inc. may handle refund processing on our behalf
• Communication: You may receive refund notifications from Cartpanda Inc.

13. Shipping and Delivery (For Physical Products)

If Sugar Harmony includes physical components, see our Shipping Policy for information about:

• Delivery times and methods
• Lost or damaged shipments
• Return shipping costs
• International shipping issues

Note: Return shipping costs are typically the customer's responsibility unless the product was defective or we made an error.

14. Exchanges and Alternatives

Instead of a refund, we may offer:

• Product Exchange: Exchange for a different product of equal value
• Store Credit: Credit toward a future purchase
• Upgrade: Upgrade to a premium version or bundle
• Extended Access: Additional time to complete or review the product

These alternatives are offered at our discretion and require your agreement.

15. Fraudulent Refund Requests

We reserve the right to deny refund requests if:

• We detect fraudulent activity or abuse of the refund policy
• The customer has a history of excessive refund requests
• The customer accessed and used the entire product before requesting a refund
• The customer shared or distributed product content in violation of our terms
• The refund request contains false information

We monitor refund patterns to prevent abuse and protect legitimate customers.

16. Changes to This Policy

We may update this Return Policy from time to time:

• Changes will be posted on this page with an updated date
• Material changes may be communicated via email
• Changes apply to purchases made after the update date
• Previous purchases remain subject to the policy in effect at time of purchase

17. Contact for Refund Questions

If you have questions about this Return Policy or need to request a refund, contact us:

• Email Support: support@getsugarharmony.com (fastest response)
• Contact Page: Submit a support request
• Phone: +55 (53) 99990-4390 (business hours)
• Platform Support: Through Cartpanda Inc. customer service

We typically respond to refund requests within 24-48 hours on business days.