Contact Us

Frequently Asked Questions

Before contacting us, you might find answers to common questions:

• Product Access: Check your spam folder for access emails. If not received within 24 hours, contact support.
• Refunds: Review our Return Policy for refund eligibility and process.
• Technical Issues: Try clearing your browser cache or using a different browser/device.
• Payment Problems: Verify your payment information and contact your bank if needed.
• Shipping: See our Shipping Policy for delivery timelines and tracking.

Department Contacts

For specific departments, you can reach us directly:

• Customer Support: support@getsugarharmony.com - Product questions, technical issues, refunds
• Sales Inquiries: admin@tedxgroup.com - Product information, bulk purchases
• Billing Department: support@getsugarharmony.com - Payment issues, invoices
• Partnership/Affiliates: admin@tedxgroup.com - Business partnerships, affiliate program
• Legal/Privacy: admin@tedxgroup.com - Legal matters, privacy requests (LGPD)

Response Time Expectations

We strive to respond promptly to all inquiries:

• Email: 24-48 hours on business days
• Phone: Immediate during business hours
• Contact Form: 24-48 hours on business days
• Weekends/Holidays: Responses may be delayed until next business day
• High Volume Periods: Response times may be slightly longer during peak seasons

Before You Contact Us

To help us assist you more efficiently, please:

• Have your order number ready (if applicable)
• Provide the email address used for purchase
• Include screenshots of any error messages
• Describe the issue in detail with steps to reproduce
• Check our legal pages for policy information (Privacy, Terms, Disclaimer)

For Media & Press

Media inquiries, interview requests, and press releases:

Email: admin@tedxgroup.com with "PRESS" in the subject line

Please allow 3-5 business days for media inquiry responses.