Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website:

• Personal Information: Name, email address, phone number, billing address when provided voluntarily through forms or purchases
• Usage Data: IP address, browser type, device information, pages visited, time spent on pages, referring URLs
• Cookies and Tracking: For analytics, advertising, and tracking purposes to improve user experience
• Transaction Data: Purchase history, payment information (processed securely by Cartpanda Inc.)
• Communication Data: Content of messages when you contact us via email or contact forms

2. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: Processing transactions, delivering products, and providing customer support
• Communication: Sending order confirmations, updates, newsletters, and marketing communications (with your consent)
• Analytics: Understanding user behavior, improving our website, and optimizing user experience
• Security: Fraud prevention, protecting user accounts, and maintaining platform security
• Legal Compliance: Meeting legal obligations and responding to legal requests
• Marketing: Showing relevant advertisements and promotional content (with tracking pixels and cookies)

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors (Cartpanda Inc.), email services, hosting providers, analytics tools
• Business Partners: Affiliate networks, advertising partners (Google Ads, Facebook Ads, etc.)
• Legal Requirements: Law enforcement, government authorities when required by law
• Business Transfers: In case of merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies including:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics, Facebook Pixel for measuring website performance
• Advertising Cookies: For retargeting and showing relevant ads
• Third-Party Cookies: From advertising networks and social media platforms

You can control cookies through your browser settings, but disabling them may affect website functionality.

5. Your Rights (LGPD Compliance)

Under Brazilian data protection law (LGPD), you have the following rights:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (right to be forgotten)
• Portability: Receive your data in a structured, machine-readable format
• Consent Withdrawal: Withdraw consent for data processing at any time
• Objection: Object to certain types of data processing
• Restriction: Request restriction of data processing

To exercise your rights, contact us at support@getsugarharmony.com

6. Data Security

We implement security measures to protect your data including:

• SSL/TLS encryption for data transmission
• Secure payment processing through trusted providers
• Regular security audits and vulnerability assessments
• Access controls and employee training
• Data backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

After the retention period, we will securely delete or anonymize your data.

8. Children's Privacy

Our website is not intended for children under 18 years old. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries outside Brazil where our service providers are located. We ensure appropriate safeguards are in place to protect your data in accordance with LGPD requirements.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Third-Party Links

Our website may contain links to third-party websites, including https://getsugarharmony.com. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.